QUALITY IMPROVEMENT CERTIFICATIONS

 

The education and training alliance with higher education partners, like UWF, complements the quality student development programs already established in the regions’ college networks. This alliance also complements the quality manufacturing academy programs launched across Northwest Florida by including those already employed by our manufacturing members.  Through a partnership between the University of West Florida and the Northwest Florida Manufacturers Council, select quality improvement training is being offered to our members at no cost.

Process Mapping

Time Commitment:

2 Days

Registration and Class Schedule:

Wednesday, Jan. 9 and Thursday, Jan. 10

Tuition:

$1,000 (no cost to NWFMC members)

Total Number of Participants:

10

Location:

UWF Fort Walton Beach

Course Description:

Process mapping allows examination of a business’s organizational structure, removal of ineffective practices and errors, implementation of changes, and improvement of customer satisfaction. By examining a business’s core processes, one will be able to implement improvements that will make a business more efficient. Instructors experienced in various industries will teach attendees how to improve businesses via process mapping. Because business processes are essential to connecting with customers, it is necessary to understand a business’s core processes.

Who Should Attend?

Managers
System implementers
Management representatives
System coordinators
Change managers
Improvement teams

Key Topics:

What is a process map?
Benefits of process mapping
Information required for process mapping
Best practices and watch-outs
Effective process mapping sessions
Analyzing process maps

Lean Six Sigma Green Belt

Time Commitment:

3 Days

Registration and Class Schedule:

Tuesday, Feb. 5 – Thursday, Feb. 7

Tuition:

$2,500 (no cost to NWFMC members)

Total Number of Participants:

10

Location:

UWF Fort Walton Beach

Course Description:

Lean Six Sigma Green Belt Training introduces a practical understanding of the DMAIC (Define, Measure, Analyze, Improve, Control) process. With this training, attendees will learn methods to support and be involved with their company’s Six Sigma Improvement Team. Six Sigma Green Belt Training overlaps with the first week of Six Sigma Black Belt training, with Green Belts spending up to 20% of their time assisting Black Belt projects or working on their own projects. Attendees will learn how to use the proper Six Sigma methods or tools to solve problems related to their organizations. A simulation called “Boards-R-Us” is used to help attendees understand the DMAIC process. Note: This course does not cover the area of statistics. For statistics training, see the course in Data Measurement and Analysis.

Who Should Attend?

Any employee of an organization participating in Six Sigma teams
Anyone who works at an organization that could benefit by doing things more efficiently

Key Topics:

Define – Participants will be taught the tools to help identify and/or validate their improvement project, define customer requirements, and prepare themselves to be an effective project participant/leader.
Measure – Participants will learn and practice employing tools to determine critical measures necessary to satisfy customer requirements and develop a measurement plan to document process performance. Participants will learn the basics of variation and measure/calculate process sigma.
Analyze – Participants will learn how to analyze process performance data to further refine the opportunity for improvement. Participants will use stratification and root cause analysis, and determine true sources of variation and customer dissatisfaction.
Improve – Participants will learn how to generate creative solutions that eliminate the root cause of customer defects. Participants will be introduced to various methods of solution identification, prioritization, and implementation and learn how to gain approval for the solution and plan for impacts the changes will have on the organization.
Control – Participants will learn how to execute against the plan by determining the approach to ensure achievement of the targeted results. Participants will discuss how to disseminate lessons learned, identify replication and standardization opportunities, and develop a process monitoring and management plan to assure new process performance is sustained.

Wicked Problem Solving

Time Commitment:

1 Day

Registration and Class Schedule:

Tuesday, Feb. 19

Tuition:

$2,000 (no cost to NWFMC members)

Location:

UWF Fort Walton Beach

Course Description:

This class is a one day seminar based on the material in the Principles of Problem Solving class in Georgia Tech’s Advanced Problem Solving Certificate program. Principles of Problem Solving class covers the fundamental principles that all good problem solvers either intuitively know or have learned through repeated application of their skills. With the information in this seminar and some disciplined practice, anyone can become a more effective problem solver.

Key Topics:

An introduction to the notion of a Wicked Problem and how all the problem solving tools and techniques covered in the class are geared towards “taming” wicked problems.
An introduction to formal problem solving methodologies and the key aspects that all good problem solving methods contain.
Introduction to tools and techniques to aid in the problem formulation and problem definition stages of problem solving.
Introduction to tools and techniques to aid in the solution generation stages of problem solving.
Introduction to tools and techniques to aid in the solution evaluation and selection stages of problem solving.

Who Should Attend?

Basically anyone that wants to improve their problem solving skills. The class does have a technical bent to it in that most of the examples are taken from the engineering and business communities, however the material will be easily digested by anyone interested in improving their problem solving skills. Note, this class is not about mathematical problem solving and no mathematical skills other than basic algebra will be necessary.